I believe one option for change is with the use of a Community of Practice. This will allow the store employees and owners share in their experiences laterally and in real time. Current information flow is vertical, up then back down, through regional training managers. Losses may be seen through slow movement of winning and losing recipes.
To go along with Michael's idea that information should be shared laterally, I believe that a company representative at headquarters should monitor and interact with the online forum. Having someone from upper management show an interest will give the blog validity and will keep the franchise owners excited about sharing ideas and news. The representative would create blogs or comment sections and alert the owners to their existence. At that point, it would be up to the regional training managers to alert their stores and request interaction! Incentives could be used to keep the momentum going and keep the owners from getting bored with the blogs. From a trainers perspective, this could be a great way to get information about what to teach next or what the stores are having difficulty with! The main goal of this structure is to prevent "social loafing". This term is used with technology based learning to describe those individuals who believe if they are not monitored, it their effort or lack thereof doesn't matter. The idea is that if someone is watching, then more effort will be put in by the participants (Koller, Harvey, & Magnotta, 2006).
Koller, V., Harvey, S., & Magnotta, M. (2006). Technology Based Learning Strategies. Retrieved from http://doleta.gov/reports/papers/tbl_paper_final.prf
To increase the sales and productivity, recommend Edible Arrangements consider seeking online business education and training for their corporate employees and franchisees through free online education offered through Academic Earth. The videos on Academic Earth offer viewers with insights from executives and professors who have decades of experience managing multi-billion dollar companies (Academic Earth, 2013).
Reference: Academic Earth. (2013). Business. Retrieved from http://www.academicearth.org/subjects/business
I believe one option for change is with the use of a Community of Practice. This will allow the store employees and owners share in their experiences laterally and in real time. Current information flow is vertical, up then back down, through regional training managers. Losses may be seen through slow movement of winning and losing recipes.
ReplyDeleteTo go along with Michael's idea that information should be shared laterally, I believe that a company representative at headquarters should monitor and interact with the online forum. Having someone from upper management show an interest will give the blog validity and will keep the franchise owners excited about sharing ideas and news. The representative would create blogs or comment sections and alert the owners to their existence. At that point, it would be up to the regional training managers to alert their stores and request interaction!
ReplyDeleteIncentives could be used to keep the momentum going and keep the owners from getting bored with the blogs. From a trainers perspective, this could be a great way to get information about what to teach next or what the stores are having difficulty with! The main goal of this structure is to prevent "social loafing". This term is used with technology based learning to describe those individuals who believe if they are not monitored, it their effort or lack thereof doesn't matter. The idea is that if someone is watching, then more effort will be put in by the participants (Koller, Harvey, & Magnotta, 2006).
Koller, V., Harvey, S., & Magnotta, M. (2006). Technology Based Learning Strategies. Retrieved from http://doleta.gov/reports/papers/tbl_paper_final.prf
To increase the sales and productivity, recommend Edible Arrangements consider seeking online business education and training for their corporate employees and franchisees through free online education offered through Academic Earth. The videos on Academic Earth offer viewers with insights from executives and professors who have decades of experience managing multi-billion dollar companies (Academic Earth, 2013).
ReplyDeleteReference:
Academic Earth. (2013). Business. Retrieved from http://www.academicearth.org/subjects/business